Vendor Terms
Whats AI Pro Terms and Conditions
1. Introduction (Supplementary Clauses)
The "Services" mentioned in these Terms also include the Whats AI Pro-related functions we provide through third-party cooperation channels (such as app stores, social media plugins, etc.). When you use the Services through such channels, you must also comply with the additional rules of the channel party; however, if there is a conflict between the channel party's rules and these Terms, these Terms shall prevail.
If you use the Platform's Services on behalf of an entity such as an enterprise or organization, it means you have obtained sufficient authorization from the entity, and your actions shall be deemed as the actions of the entity, which shall bear the rights and obligations under these Terms jointly with you.
2. Service Content and Usage Rights (Supplementary Clauses)
2.3 Service Interruption and Compensation
In case of temporary service interruption due to system maintenance, upgrade, or force majeure (such as natural disasters, public network failures, etc.), we will notify you at least 24 hours in advance through platform announcements or your registered email (except for emergency maintenance), and extend the validity period of your paid Services according to the interruption duration (if the interruption is less than 1 hour, no separate compensation will be provided; if the interruption exceeds 1 hour, the service period will be extended by "interruption duration × 1.2 times").
If the Service is interrupted continuously for more than 72 hours due to our technical failure, you have the right to terminate the current paid service contract and request a refund of the unused portion of the fee (calculation formula: paid fee ÷ total service days × unused days).
3. Account Registration and Management (Supplementary Clauses)
3.3 Account Transfer and Blocking
You shall not rent, lend, or transfer your account to a third party for use; otherwise, we have the right to block the account immediately and will not refund any fees paid. Any losses caused by account theft or data leakage due to account transfer shall be borne by you.
If your account is blocked for violating these Terms, you may contact customer service to submit an appeal within 30 days from the date of blocking. We will review and feedback the result within 5 working days; if no appeal is submitted within the time limit or the appeal fails, all data in the account (including user content, paid rights, etc.) will be permanently deleted.
4. Paid Services and Refund Policy (Supplementary Clauses)
4.3 Auto-Renewal Rules
If you choose the "auto-renewal" package, we will deduct the fee for the next cycle from your bound payment account 24 hours before the expiration of the current service cycle (the deduction amount is subject to the package price announced on the Platform at that time). If the deduction fails, the Service will be suspended, and you need to pay the fee within 7 days to resume the Service; if the fee is not paid within the time limit, the account will be frozen.
You can turn off the auto-renewal function at any time in "Personal Center - Membership Management". After turning it off, no further automatic deductions will be made after the expiration of the current service cycle.
4.4 Refund Application Process
When applying for a refund, you need to submit the following materials through the customer service email: (1) Refund Application Form (indicating account, refund reason, refund amount); (2) Screenshot of payment voucher; (3) Identity certificate (individual users provide a copy of ID card, corporate users provide a copy of business license). We will review the materials within 10 working days after receipt; if the review is passed, the refund will be returned to your payment account via the original route within 7-15 working days.
5. User Content and Conduct Norms (Supplementary Clauses)
5.3 Handling of User Content Infringement
If a third party believes that the User Content you submitted infringes its legitimate rights and interests, it may send a written complaint letter to us (including the link to the infringing content, ownership certificate, contact information, etc.). After receiving it, we will take temporary blocking measures against the infringing content within 48 hours and notify you to submit objection evidence within 7 days. If you fail to submit it on time or the objection is not valid, we will permanently delete the infringing content; if your objection is valid, the content display will be restored.
If you cause us to be claimed by a third party due to infringement of your User Content, you shall bear all compensation liabilities (including but not limited to compensation, litigation fees, attorney fees, etc.).
5.4 Prohibition of Commercial Abuse
You shall not use the Platform's Services to engage in the following commercial abuse behaviors: (1) Registering accounts in batches to obtain improper benefits; (2) Using the Platform's Services for illegal activities such as traffic manipulation, score brushing, and false marketing; (3) Using the content generated by the Platform for large-scale commercial distribution (such as printing and publishing, batch advertising, etc.) without permission. Those who violate this paragraph will be subject to service termination by us, and we may require you to compensate for losses.
6. Privacy Protection and Data Processing (Supplementary Clauses)
6.3 Cross-Border Data Transfer
Since some of our servers are located outside Malaysia (such as Singapore, Hong Kong, China), your personal data may be transferred across borders. We will ensure that the recipient has adopted protective measures that meet the requirements of Malaysia's Personal Data Protection Act 2010 (such as signing a cross-border data transfer agreement) and will only process the data within the authorized scope. By using the Platform's Services, you are deemed to agree to such cross-border transfers.
7. Intellectual Property and Liability Limitation (Supplementary Clauses)
7.3 Intellectual Property Infringement Notice
If you believe that the content of the Platform infringes your intellectual property rights, you may send an infringement notice to us. After verification, we will promptly delete the infringing content and hold the relevant parties accountable.
7.4 Exemption of Liability for Third-Party Services
The Platform may contain links to third-party websites or services (such as payment gateways, map services, etc.). Such links are only for your convenience. We shall not be liable for the security or legality of third-party services. You shall assess the risks yourself when using third-party services.
8. Contact and Dispute Resolution (Supplementary Clauses)
8.3 Supplementary Provisions on Dispute Resolution
If the amount involved in the dispute is less than 10,000 Malaysian Ringgit, both parties agree to first conduct mediation through a mediation institution in the Kuala Lumpur area of Malaysia; if mediation fails, a lawsuit may be filed with a competent court.
9. Changes and Updates to the Terms (Supplementary Clauses)
9.1 Definition of Material Changes
"Material changes" to these Terms include but are not limited to: (1) The price adjustment of paid Services exceeds 20%; (2) Reduction of service content or cancellation of core functions; (3) Expansion of the scope of data collection or purposes of use; (4) Tightening of the refund policy.
Update Date: August 26, 2025