User Terms
Whats AI Pro Terms and Conditions
1. Introduction
These User Terms and Conditions (hereinafter referred to as "these Terms") are formulated by Sub Nexs Continental Sdn Bhd (Company Registration Numbers: 202401022211 / 1568060-V, hereinafter referred to as "we" or "the Platform Operator") to regulate your use of the Whats AI Pro platform (hereinafter referred to as "this Platform"). By accessing, registering on, or using any services of this Platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any content of these Terms, please immediately cease using this Platform.
The interpretation and enforcement of these Terms are governed by the laws of Malaysia. If any part of these Terms is deemed invalid or unenforceable, it shall not affect the validity and enforceability of the other parts.
2. Service Content and Usage Rights
2.1 Service Overview
The Whats AI Pro platform is committed to providing users with various artificial intelligence-related services, including but not limited to intelligent data analysis, convenient tool applications, personalized service customization, etc. The specific service content shall be subject to the actual display and provision on the Platform.
We reserve the right to adjust, update, or terminate some services at any time based on technological development, market demand, or legal and regulatory requirements, but we will notify you in advance through reasonable means such as platform announcements and emails.
2.2 Grant of Usage Rights
Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable right to use the services of this Platform within the scope permitted by Malaysian laws for personal or business purposes.
You may only use the services in the manner and according to the guidelines explicitly provided by this Platform. You shall not reverse engineer, decompile, disassemble, or attempt to obtain the source code of the services, unless such actions are expressly permitted by applicable laws.
3. Account Registration and Management
3.1 Registration Requirements
When registering an account, you need to provide true, accurate, and complete personal information (such as name, valid email address, mobile phone number, etc.). If you provide false information, we have the right to suspend or terminate your account usage and pursue corresponding legal responsibilities.
You should ensure that you are at least 18 years old or have reached the age of full capacity for civil conduct as required by the laws of your jurisdiction before registering and using this Platform. If you are a minor, you need to use this Platform under the guidance of your legal guardian.
3.2 Account Security
You are responsible for keeping your account password safe and not disclosing it to any third party. If you discover any unauthorized use of your account, you should immediately notify us through the customer service email (subnexscontinental@gmail.com) or customer service phone (+601133211456). You shall bear all losses caused by account leakage before the notice.
We have the right to require you to change your password regularly or take other security measures to ensure account security according to our security policies. If you do not use your account for a long time, we may clean up the account in accordance with established rules, but we will notify you in advance.
4. Paid Services and Refund Policy
4.1 Paid Service Description
Some advanced features or value-added services of this Platform require payment. The specific paid packages, prices, and service content can be viewed in the "Membership Center" of the Platform. When you choose a paid service, you need to carefully confirm the order information. Once the payment is successful, we will activate the corresponding service for you according to the package you selected.
The prices of all paid services are denominated in Malaysian Ringgit (MYR) and include applicable taxes, but do not include third-party fees such as network traffic fees generated by your use of the services.
4.2 Refund Policy
Except for the circumstances explicitly stipulated by Malaysian laws, paid services are generally non-refundable after activation. If you encounter technical problems such as malfunctions during the use of paid services that prevent you from using them normally, you can contact our customer service team. We will provide you with technical support or negotiate solutions according to the specific situation, such as service extension or partial refund.
If the service is interrupted or cannot be provided as agreed due to our reasons, we will refund you the corresponding fees proportionally or provide you with reasonable compensation according to the duration of the interruption or non-provision of the service.
5. User Content and Conduct Norms
5.1 Submission and Authorization of User Content
For any content (such as text, data, pictures, audio, etc., hereinafter referred to as "User Content") you upload, post, or submit during the use of this Platform's services, you still retain its ownership, but you grant us a worldwide, non-exclusive, sublicenseable, and permanent license to enable us to provide services for you, display User Content, optimize service experience, and comply with legal and regulatory requirements.
You warrant that you have legal rights to the User Content you submit, and the User Content does not infringe the intellectual property rights, privacy rights, reputation rights, or other legal rights of any third party, and does not contain any illegal, harmful, fraudulent, obscene, defamatory, or other inappropriate information.
5.2 Conduct Norms
You undertake to comply with all applicable laws and regulations of Malaysia when using the services of this Platform and shall not use the Platform to engage in the following behaviors:
Publish, spread illegal, harmful, false information, or engage in fraud, harassment, slander, and other inappropriate behaviors;
Infringe the intellectual property rights, privacy rights, reputation rights, and other legal rights of the Platform or other users;
Interfere with the normal operation of the Platform, such as carrying out malicious attacks, abusing service interfaces, and over-occupying system resources;
Collect, use, and share the personal information of other users without authorization.
We have the right to review your User Content and usage behavior. If we find that you violate the conduct norms of these Terms, we have the right to take measures including but not limited to warning, restricting function use, suspending or terminating your account, and may also pursue your legal responsibilities in accordance with the law.
6. Privacy Protection and Data Processing
6.1 Application of Privacy Policy
We respect your privacy and strictly collect, use, store, and protect your personal data in accordance with the "Whats AI Pro Privacy Policy". This privacy policy is an important part of these Terms, and you can view its detailed content on the official website of the Platform.
When processing your personal data, we comply with Malaysia's Personal Data Protection Act 2010 and related regulations to ensure that data processing activities are legal, legitimate, and necessary.
6.2 Rights of Data Subjects
According to Malaysian laws, as a data subject, you have the rights to inquire, correct, delete, restrict processing, and data portability. If you need to exercise the above rights, you can contact us through the contact information provided in Clause 8 of these Terms, and we will respond to and handle your request within the time limit specified by law.
We will take reasonable technical and management measures to ensure the security of your personal data and prevent risks such as data leakage, loss, and tampering. However, due to the inherent characteristics of Internet transmission, we cannot completely eliminate data security risks, and you also need to pay attention to protecting your personal information security.
7. Intellectual Property and Liability Limitation
7.1 Ownership of Intellectual Property
All intellectual property rights included in this Platform, such as software code, interface design, brand logo, service name, data content, etc., are owned by us or relevant right holders. Without our written permission, you shall not copy, modify, distribute, display, sell, or otherwise use the intellectual property rights of this Platform.
The intellectual property rights of the results generated by your use of the services of this Platform (such as reports and designs generated based on platform tools) are determined according to the specific service terms. If not clearly specified, they usually belong to you, but you grant us the usage license described in Clause 5.1 above.
7.2 Liability Limitation
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, punitive, or consequential losses (including but not limited to data loss, business interruption, loss of profit, etc.) arising from the services of this Platform or these Terms, unless such losses are caused by our intentional or gross negligence.
If the services of this Platform are interrupted or have problems due to third-party reasons (such as network service provider failures, hacker attacks, etc.), we will try our best to assist in resolving them, but we shall not be liable for the losses caused to you thereby.
8. Contact and Dispute Resolution
8.1 Contact Information
If you have any questions or suggestions about these Terms or encounter problems during the use of the services of this Platform, you can contact us through the following methods:
Customer Service Email: subnexscontinental@gmail.com
Customer Service Phone: +601133211456
Mailing Address: A-1-27 Residensi Bandar Razak, Jalan Razak Mansion, Sungai Besi 57100